For the many journeys in life
Complaints publication summary
FIRM NAME: ARVAL UK LIMITED
Group: BNP Paribas Group
Other firms included in this report (if any): None
Period covered in this report: 01 July 2025 to 31 December 2025
Brands/trading names covered: Honda Contract Hire, Hyundai Contract Hire, Omoda & Jaecoo Contract Hire, MG Fleet Solutions, BYD Lease
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
|---|---|---|---|---|---|---|---|
| Credit Related | 44 complaints per 1000 regulated accounts | 2908 | 1053 | N/A | N/A | 63% | N/A |
Arval UK Limited trading as BYD Lease (Whitehill House, Windmill Hill, Swindon, SN5 6PE. Registration number 1073098. VAT Registration GB 202 1441 76) is authorised and regulated by the Financial Conduct Authority under registration number 312798, for regulated consumer hire agreements. | Email: customerservices@bydlease.co.uk | Telephone: 0345 266 5028